Website privacy and cookie policy

 

Disclaimer: Visitors to the ARTIOS website cannot use the information published on it without explicit permission from the Managing Director. As such ARTIOS does not accept any liability that may arise from using or downloading information from this website.

Introduction 

This website is operated by Artios Global Limited. We take your privacy very seriously and urge you to read this policy as it contains information on: 

  • who we are; 

  • how and why we collect, store, use and share personal information;  

  • how we collect and use cookies; and 

  • how to contact us and supervisory authorities in the event you have a complaint. 

This statement is updated from time to time. The latest version is published on this page. 

Who we are 

Artios Global Limited (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union.  

For the purposes of these regulations the ‘Data Controller’ is: Artios Global Limited, of Blenheim, Elm House 10 Fountain Court, New Leaze, Bradley Stoke, Bristol, United Kingdom, BS32 4LA. 

The personal information we may collect  

This information falls into two categories: 

  • information about your visits and behaviour to this website, which is used to ensure that our website is meeting the needs of our visitors and help us improve our service to visitors; and 

  • personal information which you provide and give us explicit permission to collect and process in order to keep you informed about our work and services. 

Data that is collected automatically 

When you access our website, we may process certain information you provide automatically. This may include your IP address, browser type, where you visited on the site, how long you stayed there, when you left and where you visited the site from. This data is processed to understand how users use our site, to improve the experience on the website and, in the event of breach of security, may be used to aid detection. 

Data that is given to us by you 

We collect this type of data in a number of ways; when you contact us through this website, by telephone, post email or any other means. For example, if you get in touch and ask us to update your details, we will make a note of your request and the date on which your data was updated. If you get in touch and request to be deleted, we will deactivate you as a contact, and make a note of the date this was requested and completed. 

What we do with your data 

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • internal record keeping; 

  • to improve our products and services; 

  • to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; 

  • to contact you for market research purposes; 

  • to customise the website according to your interests; 

  • to carry out our obligations arising from any contracts made between you and us; and 

  • to notify you of changes to our service. 

If you are a new customer, we will contact you by electronic means only if you have consented to this. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous contact with you. 

How we treat your data 

We will never lease or sell your personal information to third parties. We will never distribute personal information to third parties unless we have your consent, or the law requires us to. 

Our legal basis for processing your data 

The legal basis for processing this information is by your consent and that the data we collect falls under the ‘legitimate interest’ of marketing communications. 

Every time you give us with data we ask for your consent to store and use this data in line with this policy. You may opt out of giving this consent at the time or contact us at any time to opt out and have your data deleted in the future. 

Where we store your data 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, such as using secure online programmes.  

Data Retention 

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this policy or until you request that your data be deleted. 

Your rights in relation to your data 

You have the following rights in relation to your data: 

  • Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is ‘manifestly unfounded or excessive’. Where we are legally permitted to do so we may refuse your request. If we refuse your request we will tell you the reasons why. 

  • Right to correct – the right to have your data rectified if it is inaccurate or incomplete. 

  • Right to erase – the right to request that we delete or remove your data from our systems. 

  • Right to restrict our use of your data – the right to ‘block’ us from using your data or limit the way in which we can use it. 

  • Right to object – the right to object to our use of your data including where we use it for our legitimate interests. 

 

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us here: compliance@artiosglobal.com

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website here: https://ico.org.uk/ . 

It is important that the data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.  

Our use of cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Our website uses cookies to distinguish you from other users of our website, recognise and count the total number of visitors and to see how visitors move around our site when are using it. This information helps us to improve our services generally and to provide visitors with a good experience when browsing our site. For example, by understanding which areas are of particular interest and ensuring that visitors are always able to find what they are looking for. See below for which cookies we use. 

The cookies we use do not allow us to identify you personally. 

If you do not wish to accept cookies you are able to decline them by altering the settings in your browser. All browsers are different, but the ‘Help’ section of your browser should explain what you need to do.  

If you do choose to block all cookies (including essential cookies) using your browser’s settings, you may not be able to access all or parts of our site. 

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all Websites, visit http://tools.google.com/dlpage/gaoptout

Website function cookies 

Our Own Cookies. We use cookies to make our website work including: Our session cookies. There is no way to prevent these cookies being set other than to not use our site. 

Functionality Cookies. These are used to recognise you when you return to our website, enabling us to remember your preferences and personalise content for you 

Third Party Functions. Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site can include the following that use cookies: YouTube. Disabling these cookies will be likely to adversely affect the functions offered by these third parties. 

Anonymous visitor statistics cookies 

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you. We use Google Analytics and analytics provided by our web site domain provider “Square Space”. 

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

How to contact us 

If you have any questions regarding this policy please contact us at compliance@artiosglobal.com